Desktop Support/System Administrator

(Los Gatos) Are you a fast learner? Do you love learning and working with new technologies? Are you great at customer service? Do you want to work with the best IT people around?

Established in 1999, our client set out to be the best IT customer service organization available. While there are a "dime a dozen" IT organizations providing IT "the way it's always been done", their unique style and approach allows them to provide an unprecedented superior quality of service to their clients.

What's their secret? Well that's easy. They hire awesome people! description follows...
Does the following sound like you? Genuine love for computer technology? Enjoys interacting with people? Are never satisfied until you are certain that your clients are happy? Enthusiastic about achievements? Excels at working under pressure? Love to solve difficult challenges? Can't sleep thinking about the solution? Play video games? Even though you follow instructions and manuals because you know it's the professional approach, you really don't need them because you just "get it". You don't remember the last time you had to look down at the keyboard to type. You speak clearly and are fantastic at explaining things verbally (even technical details)

Requirements
We are looking for a professional individual, whom is multi talented, can think quickly on their feet and loves working with people (customer service). While most IT positions in the enterprise reward you for your specialization, our client seeks people that possess talents in several competencies, though not necessarily the master of any one area. The person we are looking for will be responsible for providing technical direction, management, and support for our clients. The majority of the workday will be spent on the phone and email, using our state-of-the-art remote-access and network management technology to help your clients with their computer problems and/or questions. You will be tracking trouble tickets through our client management system and will escalate tickets to our senior architects when needed. You will also be responsible for participating and/or managing infrastructure projects for our clients. Over 90% of our technical support is provided remotely from our client’s offices.
Requirements

· MCSE a definite plus!

· Knowledge/experience of Active Directory.

· Must be proficient at setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, FSMO roles, login scripts.

· Knowledge/experience of Microsoft Exchange Server 2000 & 2003 (2007 is a plus).

· Must be proficient at creating users, moving mailboxes, distribution groups, public folders (including email enabling), SMTP virtual server, email connectors, essential, EXMerge, Wireless ActiveSync, and backup.

· Knowledge/experience of backup systems.

· Must be proficient at architecting, installing, and supporting server backup systems. Including various backup options like Exchange, SQL, Open File, and Disaster Recovery.

· Must be proficient at designing off-site media rotations. Knowledge/experience of firewall systems.

· Must be proficient at architecting, installing, and troubleshooting firewall systems for multi-server/service environments.

· Also, must be proficient at site-to-site and client-to-site VPN technologies; including designing, setup, and support. Sonicwall, Cisco, and Netscreen experience is a plus.

· Knowledge/experience of Microsoft Outlook 2000, XP, 2003 (2007 is a plus).Proficient at setting up MAPI, RPC over HTTP, POP3, and IMAP connections.

· Also, proficiency of archiving, importing and exporting, working with PST, and OST.Strong knowledge of the installation, maintenance, and support of anti-virus and anti-spyware tools. Must be able to quickly remedy infected computer systems.

· Knowledge/experience supporting mobile users. Laptop, PDA, PDA-Phones (Windows Mobile, Blackberry, Palm), push email, helping remote users (over the phone) who are in hotel rooms work on technical issues like accessing Internet, email, etc.

· Knowledge/experience configuring, migrating, and troubleshooting Windows user profiles

· Excellent knowledge and experience of Windows 2000 & XP PC installation and upgrades. Windows Vista experience is a plus.

· Excellent knowledge and experience with desktop & laptop maintenance. Patching, disk clean-up, etc

Please send resumes to us at dynamicoffice@gmail.com More Details.