(San Ramon, CA) (Company Confidential) is currently seeking a Project Coordinator for our rapidly growing business. The successful candidate will act as a liaison between the company, its clients, internal departments and carriers in coordinating installation and billing projects for local, long distance, Internet, and WAN services. The Project Coordinator will also audit and enter orders into an OSS platform, provide support for service issues; respond to client inquiries; and assist on special projects.
Company Introduction:
(Company Confidential) is a Telecom Management Service Provider focused on helping businesses reduce their communication costs, while simplifying the management of those services. We manage our clients’ entire telecom lifecycle, including design, procurement, customer service, technical support, and bill consolidation. We provide our customers with a true single point of contact for all their communication needs, nationwide. We are delivering innovative voice, data, and technology solutions to the small and medium size business, while taking the burden of managing these complex telecommunication solutions off of the business. This will allow our clients to focus on their core business, while we manage their communications portfolio, focusing on eliminating upfront capital expenditures, and reducing monthly recurring fees.
ESSENTIAL FUNCTIONS:
Coordinate new installations, moves, and disconnect orders and projects
Coordinate new service and installation dates with Account Managers, Implementation Engineers, affiliates, customers, and vendors.
Ensure that all clients’ milestones and deliverables are met in a timely manner, including time sensitive moves, new products, multi-carrier and/or multi-product solutions
Work with the Team to continuously evaluate whether anything is prohibiting the commitments outlined during the sales process from being met in a timely manner, based on the timeline expected by and promised to the client
Ensure adherence to provisioning guidelines and fundamentals to provide accurate and timely communication with customers.
Maintain internal tracking databases up to date
Assist in maintaining an accurate client inventory
Assist on special projects
QUALIFICATIONS:
1-2 years of experience in project coordination, preferably in the telecommunication industry with knowledge of applications such as MS Project.
Strong written and verbal communication skills.
Strong PC skills including in depth knowledge of MS Word, Excel, Outlook
Strong data entry skills
Strong analytical and problem solving skills
Excellent organizational, time management, and multi-tasking skills
Attention to detail and accuracy
Ability to work autonomously and in a team environment
Self-motivated, with high learning aptitude, and initiative
1-2 years of experience in telecommunication technologies including Local, Long Distance, Data, Internet and high cap services desirable.
3-4 years of demonstrated experience within a fast paced customer service environment
Demonstrated experience with client relations and vendor interface
1-2 years of demonstrated experience with various carriers including facilities-based and non-facilities-based CLECs, and ILECs; experience with RBOCs and other large/national connectivity providers.
BA/BS strongly preferred
The successful applicant will enjoy a high-energy and rewarding work environment with great potential for growth, opportunity and recognition. The employer offers a competitive compensation package and actively encourages professional development.
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